Shopping & Products
At Inabiya, you'll find thoughtfully selected clothing, footwear, accessories, toys, baby essentials and gifts for little ones. We focus on comfort, practicality and styles that parents and children will love.
Every child grows differently, so we recommend checking the size chart available on the product page before ordering. If your child is between sizes, compare their measurements with the chart rather than relying on age alone.
Comfort is an important part of how we choose and design our clothing. We focus on child-friendly fits, wearable styles and fabrics suited to the product's intended use. You can find fabric and care details on individual product pages.
We try to show our products as accurately as possible. However, colours may appear slightly different depending on your screen settings and lighting. Product measurements may also have minor variations.
If a product or size is unavailable, you can check back later or contact us to ask about restocking. Some styles may be available only in limited quantities.
Payments & Cash on Delivery
You can pay using the payment options available at checkout, which may include UPI, debit cards, credit cards and net banking. Payments are processed through our payment gateway, Razorpay.
We use Razorpay to process online payments securely. Your payment information is handled through the payment gateway, and we do not store your complete card details or UPI PIN.
Yes! Cash on Delivery is available for eligible orders and serviceable PIN codes. You can check COD availability during checkout.
A nominal COD handling fee applies to orders below ₹999. Orders from ₹999 to ₹2,999 are eligible for COD without an additional handling fee. Any applicable COD fee will be displayed before you place your order.
For COD orders of ₹3,000 or above, we may require a 10% advance payment at checkout. The remaining 90% is payable when your order is delivered. The advance is adjusted against your total order value and is not an additional fee.
Shipping & Delivery
Yes, we deliver to most serviceable PIN codes across India. Delivery availability depends on your location and courier serviceability. We don't offer international shipping at the moment.
We offer free shipping on orders above ₹1,499. For orders of ₹1,499 or below, applicable shipping charges will be displayed at checkout.
We usually process orders within 1–2 business days. Once dispatched, delivery typically takes 3–7 business days, depending on your location. Delivery may take longer during festivals, public holidays or unexpected courier delays.
We work with shipping and logistics partners including Shiprocket and Ekart. Your assigned courier will depend on your delivery location and service availability.
Once your order is shipped, we'll share the tracking details through email, SMS or WhatsApp, where available. You can use the tracking link to follow your delivery.
Don't worry, we're here to help. Contact us at inabiya.support@gmail.com with your order number and tracking details, if available. We'll check with our delivery partner and update you.
Returns, Refunds & Exchanges
Yes, eligible products can be returned within 3 calendar days of delivery, provided they are unused, unwashed and returned with their original tags and packaging, where applicable. Some products may not be eligible for change-of-mind returns due to hygiene or other restrictions.
Of course! If the product is eligible, you can request a size exchange within 3 calendar days of delivery. Exchanges depend on the availability of your preferred size. The item should be unused, unwashed and have its original tags attached.
Simply contact us at inabiya.support@gmail.com within 3 calendar days of receiving your order. Share your order number, the product you'd like to return or exchange and the reason for your request. Our team will guide you through the next steps.
We're sorry if something isn't right with your order. Please contact us as soon as possible with your order number and photographs of the issue, if available. We'll review it and help arrange an appropriate replacement, refund or other resolution. Your rights for defective or incorrect products are not limited by our standard 3-day return window.
Not always. For hygiene and safety reasons, certain items such as innerwear, selected personal-care products, customised items or products marked final sale may not be eligible for change-of-mind returns. If an item arrives damaged, defective or incorrect, we'll review the issue in accordance with applicable consumer rights.
Once your return is received, inspected and approved, we aim to initiate your refund within 5–7 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
For prepaid orders, approved refunds are generally issued to the original payment method. For COD orders, refunds may be processed through bank transfer after collecting the required details.
The advance payment forms part of your total order value. Any applicable refund will be handled according to our Returns & Refunds Policy and consumer protection laws.
Orders & Customer Support
You can request cancellation before your order is dispatched. Please contact us as soon as possible with your order number. If your order has already been shipped, the applicable return policy will apply.
If your order hasn't been dispatched, we'll try to update your delivery address. Once shipped, changes may not always be possible. Please contact us as early as possible if you need to make a correction.
You can place an order using the checkout options available on our website. Creating an account, where supported, can make it easier to view your orders and manage your details.
We're always happy to help with product questions, sizing, payments, delivery or returns. Write to us at inabiya.support@gmail.com, and our team will assist you.