At Inabiya™, we want you to feel happy and confident with every purchase you make for your little one. We carefully select and pack our products, but we understand that sometimes a size may not fit, or an item may not be quite what you expected.
If something isn't right with your order, we're here to help.
1. Returns & Exchanges Within 3 Days
You can request a return or exchange for eligible products within 3 calendar days of the delivery date.
To qualify for a standard return or exchange:
The product must be unused, unworn and unwashed.
Original tags and labels must be attached.
The product should be in its original condition, without stains, damage or alterations.
Original packaging and accessories should be included, where reasonably possible.
You must provide your order number or proof of purchase.
Please contact us within the 3-day window to raise your request. You do not need to complete the return shipment within those three days.
This window applies to standard returns and exchanges. It does not limit your rights under applicable consumer protection laws for defective, damaged, incorrect or misdescribed products.
2. Products Eligible for Return or Exchange
Standard returns and exchanges are available for eligible products, including:
Baby and kids' clothing.
Dresses, co-ord sets, shirts, trousers and other kidswear.
Baby and kids' footwear.
Bags and selected accessories.
Eligible toys and gifting products.
Some products may have different return conditions for hygiene or safety reasons. Where applicable, these will be mentioned on the product page before purchase.
3. Products That Cannot Be Returned
For hygiene, safety and product-specific reasons, we do not accept standard change-of-mind returns or exchanges for:
Innerwear and undergarments.
Socks and hygiene-sensitive accessories.
Opened personal-care and hygiene products.
Used, washed or altered products.
Personalised or customised items.
Products clearly marked as non-returnable or final sale before purchase.
If any of these products arrive damaged, defective, incorrect or materially different from their description, please contact us. Your rights under applicable consumer protection laws remain unaffected.
4. How to Request a Return or Exchange
We've kept the process simple.
Contact us at inabiya.support@gmail.com within 3 calendar days of delivery.
Share your order number, the product you wish to return or exchange and the reason for your request.
If there's a problem with the product, please share clear photographs to help us understand the issue.
Our team will review your request and guide you through the next steps.
Once approved, we'll arrange a return pickup where available or share alternative return instructions.
Please wait for confirmation from our team before sending the product back.
5. Size Exchanges
We understand that choosing the right size for growing children isn't always easy.
If the size you ordered doesn't fit, you can request an exchange within 3 calendar days of delivery.
Exchanges are subject to product eligibility, original condition and availability of the requested size.
If your preferred size is unavailable, we'll help you with an eligible return or another suitable option.
Any applicable exchange shipping charges will be communicated before the exchange is confirmed.
6. Damaged, Defective or Incorrect Products
We check and pack our orders carefully. However, if you receive a damaged, defective, incorrect or incomplete product, please let us know.
We recommend contacting us within 48 hours of delivery so we can investigate and resolve the issue quickly.
Please share your order number, a brief description of the problem and photographs of the product and packaging, if available.
An unboxing video can be helpful, but it is not mandatory.
Once we've reviewed the issue, we'll arrange an appropriate resolution, which may include a replacement, refund or another remedy as required by applicable law.
The 48-hour reporting recommendation and standard 3-day return window do not restrict your statutory rights.
7. Return Pickup & Shipping Charges
For eligible returns, we'll arrange a reverse pickup wherever our courier partners offer this service.
If pickup isn't available at your location, our team will share alternative return instructions.
For a standard return or size exchange, any applicable reverse-shipping charges will be communicated before the request is confirmed.
If we've sent the wrong product or an item arrives damaged, defective or materially different from its description, Inabiya will cover reasonable return shipping costs for an approved claim.
8. Refunds
Once we receive and inspect the returned product, we'll update you on the status of your refund.
For approved refunds, we aim to initiate the refund within 5–7 business days after approval.
For prepaid orders, refunds will generally be processed to the original payment method through Razorpay or the relevant payment provider.
For Cash on Delivery orders, where offered, refunds may be processed through bank transfer or another agreed method.
Depending on your bank or payment provider, the amount may take additional time to appear in your account.
Any applicable statutory refund deadlines will take precedence.
9. Refund Amount
For approved standard returns, the refund will cover the eligible product amount, subject to any return-related charges clearly communicated before the return is confirmed.
Original delivery charges may be non-refundable for change-of-mind returns where this was disclosed before purchase.
If the return is due to a damaged, defective, incorrect or misdescribed product, we will provide an appropriate refund, including applicable delivery charges where required by law.
10. Order Cancellation
Changed your mind after placing an order? You can request cancellation before your order has been dispatched.
Once an order is shipped, cancellation may no longer be possible. However, you can still request a return if the product is eligible under this policy.
If your prepaid order is successfully cancelled before dispatch, we'll initiate a refund to your original payment method.
11. Gift Sets & Bundled Products
If you're returning a gift set or bundled product because you've changed your mind, all items in the set should be returned together, unused and with their original tags and accessories.
If one item in a set is damaged, missing or incorrect, please contact us. We'll review the issue and offer an appropriate solution.
12. Need Help?
If you have questions about a return, refund or exchange, our team is happy to help.
Inabiya™
A brand operated by Exeller Infosolutions LLP
Website: https://inabiya.com
Email: inabiya.support@gmail.com
We aim to acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, in accordance with applicable Indian e-commerce requirements.