Welcome to Inabiya™!
We're happy you're here. Before you start shopping, please take a moment to read our Terms & Conditions. They explain how our website works, what you can expect when placing an order and a few important things to know about shopping with us.
Inabiya™ is a kidswear and baby products brand operated by Exeller Infosolutions LLP, a Limited Liability Partnership registered in India.
These terms apply to anyone visiting or shopping on inabiya.com. By using our website or placing an order, you agree to these terms, subject to your rights under applicable law.
1. Shopping with Inabiya
Our website is designed to make shopping for your little ones simple and convenient.
You can browse our collections, explore product details and place orders through our website. When placing an order, please make sure the information you provide, including your name, contact number and delivery address, is accurate.
Customers must be legally eligible to make purchases under Indian law. If you're under 18, please use our website with the involvement of a parent or legal guardian.
2. Product Information
We do our best to ensure that every product listed on Inabiya is described as accurately as possible.
Product pages may include photographs, fabric details, sizes, colours, care instructions and other information to help you make the right choice.
A few things to keep in mind:
Product colours may look slightly different depending on your screen settings and lighting.
Clothing measurements may vary slightly due to normal manufacturing tolerances.
Product packaging may change from time to time.
Size charts and age recommendations are provided as a guide. We recommend checking the measurements before ordering.
Products from other brands may have their own care instructions, warranties or safety guidelines.
If you have questions about a product, feel free to contact us before placing your order.
3. Prices and Payments
All prices on our website are displayed in Indian Rupees (INR).
Applicable taxes, delivery charges and any other fees will be clearly shown before you complete your purchase.
We use Razorpay, a third-party payment gateway, to process online payments. You can pay using the payment options available at checkout, which may include UPI, debit cards, credit cards, net banking and other supported methods.
We do not directly store your complete card details, CVV or UPI PIN.
Prices and offers may change from time to time. However, changes will not affect the agreed price of an already accepted order, except where permitted by law and appropriately resolved with the customer.
4. Placing an Order
Once you place an order, you'll receive an order confirmation through email, SMS or WhatsApp, depending on the contact details provided and the communication services available.
Every order is subject to payment confirmation, product availability and delivery serviceability.
While we make every effort to keep our inventory updated, there may occasionally be situations where an item becomes unavailable after an order is placed.
If that happens, we'll contact you and offer an appropriate solution, such as an alternative product with your agreement or a refund.
We may also review or cancel orders where we identify suspected fraudulent activity, unauthorised payments or genuine pricing errors, subject to applicable law.
5. Shipping and Delivery
We deliver to serviceable locations across India through our courier and logistics partners.
We aim to process orders within 1–2 business days, with standard delivery generally taking 3–7 business days after dispatch, depending on your location.
Delivery timelines are estimates and may be affected by courier availability, public holidays, weather conditions or other circumstances outside our control.
Shipping charges, available delivery options and estimated timelines will be communicated during checkout.
For more details, please refer to our Shipping & Delivery Policy.
6. Returns, Exchanges and Refunds
We want you to be happy with what you order from Inabiya.
If a product doesn't fit or you're not satisfied with an eligible purchase, you can request a return or exchange within 3 calendar days of order delivery, subject to our Return, Exchange & Refund Policy.
For standard returns, items should be unused, unwashed and in their original condition, with tags attached.
Certain products, including innerwear, hygiene-sensitive items and personalised products, may not be eligible for standard change-of-mind returns.
If you receive a damaged, defective, incorrect or misdescribed product, please contact us so we can help resolve the issue.
Your rights under applicable consumer protection laws remain unaffected.
For complete details, please read our Return, Exchange & Refund Policy.
7. Cancelling an Order
Changed your mind after placing an order? We understand.
You can request cancellation before your order has been dispatched by contacting our customer support team.
Once an order has been shipped, cancellation may no longer be possible. However, you may still be eligible for a return or another remedy under our policies and applicable law.
If a prepaid order is cancelled before dispatch, we'll process the applicable refund.
8. Offers, Discounts and Promotions
From time to time, we may introduce special offers, discounts or promotional codes.
These offers may have specific conditions, such as a minimum order value, validity period or product eligibility.
We'll communicate relevant conditions when an offer is available.
Unless otherwise stated, promotional codes cannot be exchanged for cash or combined with other offers.
We may change or discontinue future promotions, but this will not affect rights already established under accepted orders.
9. Your Account and Website Use
If you create an account with Inabiya, you're responsible for keeping your login details secure.
Please avoid sharing your password or account access with others.
We also ask that you use our website responsibly. This means not attempting to interfere with website functionality, access restricted systems, provide false information or use our content for unlawful purposes.
If you notice any suspicious activity involving your account, please contact us.
10. Product Safety and Care
Your little one's comfort and safety matter to us.
We encourage parents and guardians to review the age recommendations, fabric details, care labels and safety instructions provided with each product.
Some toys and accessories may require adult supervision. Please follow the instructions provided by the product manufacturer.
If you notice a damaged or potentially unsafe product, discontinue use and contact our support team.
11. Our Brand and Website Content
Inabiya™ is a brand operated by Exeller Infosolutions LLP.
The Inabiya name, original designs, logos, product photographs, website content and other creative materials are owned by or licensed to us, as applicable.
Please do not copy, reproduce, distribute or use our protected content for commercial purposes without permission.
Any third-party brand names, product images or trademarks featured on our website belong to their respective owners.
12. Privacy and Personal Information
We collect and use certain personal information to process orders, arrange deliveries, provide customer support and improve our services.
Online payments are processed through Razorpay, and customer information may be shared with relevant service providers where necessary to complete orders or operate our website.
For more information about how we handle your data, please read our Privacy Policy.
13. Website Availability
We work to keep our website running smoothly, but there may occasionally be interruptions due to maintenance, technical issues or circumstances beyond our reasonable control.
We may update website features, product listings or services as needed.
If you experience difficulty placing an order or accessing your account, please contact our support team.
14. Responsibility and Liability
We make reasonable efforts to provide accurate product information, reliable services and a secure shopping experience.
However, to the extent permitted by applicable law, Inabiya is not responsible for indirect or consequential losses caused by circumstances outside our reasonable control.
Nothing in these Terms & Conditions limits your rights to receive a refund, replacement, compensation or another remedy where required by Indian consumer protection law.
15. Governing Law
These Terms & Conditions are governed by the laws of India.
Any disputes relating to purchases or use of our website will be handled under applicable Indian law, including the jurisdiction of competent courts and consumer commissions.
16. Changes to These Terms
As Inabiya grows, we may occasionally update these Terms & Conditions to reflect changes in our website, services or legal requirements.
Changes will not retrospectively remove rights arising from orders already accepted.
17. Contact Us
Have a question about an order, product or any of these terms? We're here to help.
Inabiya™
A brand operated by Exeller Infosolutions LLP
Website: https://inabiya.com
Email: support.inabiya.in@gmail.com
GSTIN: 07AAGFE8259F1Z9
LLPIN: AAL-2837
Trademark Application No.: 8022669
We aim to acknowledge consumer complaints within 48 hours and resolve them within one month of receipt, in accordance with applicable Indian e-commerce requirements.